Privacy Policy
Last updated: 2026-06-23
Quokka ("we", "us") respects and protects your personal information. This policy explains how we collect, use, disclose and safeguard your personal information when you use our website, app and transport services, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
Account and contact details (name, mobile number, email); booking and trip details (pickup/drop-off, date and time, passenger numbers, flight number); location data needed to match drivers; and device and usage data (IP, browser, cookies).
Payment information is handled by our third-party payment processor, Airwallex; we do not store your full card number on our own servers.
2. How we use information
To provide and match transport services, process payments and refunds, send booking and trip notifications, provide customer support, keep the platform and transactions secure, improve our services, and meet legal obligations.
3. Disclosure of information
To deliver the service we disclose necessary trip details to the licensed driver/operator fulfilling your trip; share relevant data with our payment processor (Airwallex), identity-verification provider and other necessary service providers; and disclose to regulators where required by law.
We do not sell your personal information for third parties' marketing purposes.
4. Storage and security
We apply reasonable technical and organisational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure.
5. Overseas disclosure
Some service providers (such as payment and cloud services) may process data outside Australia. Where this occurs, we take reasonable steps to require them to protect your information consistently with the APPs.
6. Cookies
We use essential cookies to maintain your session and core functionality, and may use cookies to remember a referral source. You can manage cookies in your browser settings, though disabling them may affect some features.
7. Your rights
You may request access to and correction of the personal information we hold about you (APP 12 and 13). To exercise these rights or raise a concern, contact us using the details below.
8. Contact and complaints
For privacy matters, use the live support channel published in the website footer. If you believe we have breached the APPs you may complain to us; if unsatisfied with our response you may escalate to the Office of the Australian Information Commissioner (OAIC).
9. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.